FAQ

How long will it take to receive my items?

We try to get out most orders within 5 business days, BUT if we are experiencing high volumes of orders, this time may vary, and may take up to 10 business days, especially for personalized items. 

If you need your order for a special occasion that is less than 10 business days away, no problem!  We just ask you please let us know upfront when ordering, as to avoid disappointment.  

(either in the "Notes to seller" block at checkout, or via email)

 

 Where do I leave my custom text?

This is done at checkout stage!

You add your items to your cart, proceed to checkout, and there will be a block called "Notes to seller" where you can type any custom details down for us. 

If you've ordered a few items, not to worry!

Simply state each items custom text separately.

If you prefer to email us your text, that is also not a problem.

Check out online, and then email us your order # and your custom text.

 

What are your delivery options and charges for the orders I place?

You can either choose to have your order couriered to you... or if you are in Johannesburg area and prefer to collect, that's not a problem!

We have both options on the checkout page.

We charge a flat shipping rate of R85 anywhere in South Africa, and free shipping for baskets over R1999. 

Please note for heavy orders (over 5kg) we reserve the right to charge for this additional heavy weight.

 

What payment options do I have when checking out my order?

We offer a variety of payment methods through the popular and trusted PayFast interface. We can process MasterCard and Visa credit cards, Instant EFT (with South Africa’s four biggest banks), and Masterpass.

 

Can I be invoiced rather and EFT?

Yes of course!  Just email us the items you'd like to order, along with if you require shipping or not, and we'll email you an invoice with our banking details.

Email us at:  hello@champagneoccasions.co.za

 

I'm having problems making payment! What do I do?

If you are experiencing problems with a payment, especially instant EFT, please get hold of Payfast directly: 021 300 4455  or support@payfast.co.za.

We have noticed that when choosing Instant EFT... if the wrong reference no is put in, or even copied pasted, your payment will be processed, but you wont receive an order confirmation, and neither will we!

In this instance, you need to email Payfast your Proof of payment (which can be found on your internet banking) and they will link your order to our store, and push your order confirmation through. 

 

What do I do if I ordered, but don't receive an order confirmation email?

Please get hold of us immediately to sort out.

(but please check your Junk folder first too! )

 

Who delivers my items?

We use a combination of Dawn Wing, The Courier Guy and Courier IT as our couriers.

 

Can I track my order once its shipped?

Yes!  We send you a shipment confirmation with tracking no as soon as your parcel has been logged with the couriers.

(Please check your Junk / Spam folder, as they sometimes end up there!)

*Please also note! Once the goods have been handed over to the couriers, it will then be considered to be out of our control and any delivery issues that may arise thereafter will need to be taken up with the relevant courier directly. 

** Shipping address's can only be changed BEFORE the parcels have been shipped. Once they have left us we cannot change delivery addresses. 

 

I chose self-collection, when do I come get my order?

We will notify you via email as SOON as your order is ready for collection, as well as give you our address and collection times.

Our collection days are:

Mon - Fri:  Anytime between 08:00-16:00.

OR

Saturday collections are available, please schedule an appointment to collect on a Saturday via email.

All collections are from Fourways area of Gauteng


How safe is shopping on your store? Is my data secure and protected?

Online shopping nowadays is SO common, and things have come a long way…so there is no need to worry!


Champagne Occasions uses PayFast , which is a third-party payment processor that has the highest security classification for online transactions.

 

Do you ship internationally?

Yes we do!  

We use DHL for fast, reliable international shipping. Enter your address at checkout for calculated DHL international shipping rates.

 

Do you have a refund policy?

If you aren’t getting any warm and fuzzy’s when your item arrives…we are so sorry!

We are happy to refund or replace your item, within 14 days of delivery or collection, if it is in its original condition, and clothing items are unworn.

 

*Please note - Personalized or Custom items can unfortunately NOT be returned, refunded, or exchanged. (Personalized items refer to items which have your name / surname / wedding date / custom text on them.)

 

Please download our Full Return Policy in the footer for more information on Returns and Exchanges.

 

How do you do your customization on the items?

We use a premium outdoor vinyl for all glasses, mugs and non-clothing items, and a heat transfer vinyl for all clothing items and chopping boards.

This is long wearing and durable, but please note our glasses and mugs are not able to be put in a dishwasher.


How can I get featured on your social media pages?

We LOVE seeing all of you babes in our items, so please feel free to tag us in your social media posts! Alternatively, send us a mail or a DM of you with your item, and we could be showing you off shortly!