FAQ

What are your delivery options and charges for the orders I place?

You can either choose to have your order couriered to you... or if you are in Johannesburg area and prefer to collect, that's not a problem!

We have both options on the checkout page.

We charge a flat shipping rate of R80 anywhere in South Africa, and free shipping for baskets over R1999. 

Please note for heavy orders (over 5kg) we reserve the right to charge for this additional heavy weight.

 

What payment options do I have when checking out my order?

We offer a variety of payment methods through the popular and trusted PayFast interface. We can process MasterCard and Visa credit cards, Instant EFT (with South Africa’s four biggest banks), and Masterpass.

 

I'm having problems making payment! What do I do?

If you are experiencing problems with a payment, especially instant EFT, please get hold of Payfast directly: 021 300 4455  or support@payfast.co.za.

We have noticed that when choosing Instant EFT... if the wrong reference no is put in, or even copied pasted, your payment will be processed, but you wont receive an order confirmation, and neither will we!

In this instance, you need to email Payfast your Proof of payment (which can be found on your internet banking) and they will link your order to our store, and push your order confirmation through. 

 

What do I do if I ordered, but don't receive an order confirmation email?

Please get hold of us immediately to sort out!

(but please check your Junk folder first too )

 

How long will it take to receive my items?

We ship items out from Johannesburg, so depending on where you live, the times may vary.

We try to get out most orders within 3-5 business days, BUT if we are experiencing high volumes of orders, this time may vary, and may take up to 2-3 weeks, excl shipping time. (especially with customized orders!)

If you need your order for a specific date, please let us know upfront, as to avoid disappointment.

If you are ordering items for a special occasion, it's advised to order at least 2-3 weeks (excl shipping time) in advance to be safe.

International customers can add appr. 1 week onto the above time frames.


Who delivers my items?

We use a combination of Dawn Wing, The Courier Guy and Courier IT as our couriers.


How safe is shopping on your store? Is my data secure and protected?

Online shopping nowadays is SO common, and things have come a long way…so there is no need to worry!


Champagne Occasions uses PayFast , which is a third-party payment processor that has the highest security classification for online transactions.

 

Do you ship internationally?

Yes we do!

Our site has integrated DHL Express as an international shipping option, so customers outside South Africa can now check out easily online.

Please note though - only Visa or Mastercard Credit Cards will work, no other form of payments will work if you are based outside of SA and trying to pay online. 

 If you would prefer to pay via Paypal, we are able to do so on a manual invoice basis. Please just send us an email and we'll happily assist:

hello@champagneoccasions.co.za

 

Do you have a refund policy?

If you aren’t getting any warm and fuzzy’s when your item arrives…we are so sorry!

We are happy to refund or replace your item, within 14 days of delivery or collection, if it is in its original condition, and clothing items are unworn.

 

*Please note - Personalized or Custom items can unfortunately NOT be returned, refunded, or exchanged. (Personalized items refer to items which have your name / surname / wedding date / custom text on them.)

 

Please download our Full Return Policy in the footer for more information on Returns and Exchanges.


How can I get featured on your social media pages?

We LOVE seeing all of you babes in our items, so please feel free to tag us in your social media posts! Alternatively, send us a mail or a DM of you with your item, and we could be showing you off shortly!